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FamilyCare Health's Patient-Provider Oriented Resource Teams (P²ORT) are here to make your life easier.

Each P²ORT is a “one-stop shop” that facilitates referral and authorization support, service coordination, provider services, and navigation services. Dedicated P²ORTs are designed to enhance the provider relationship with FamilyCare Health.

Our goal is to streamline communication between FamilyCare Health and your clinic to improve our customer service to you. Each P²ORT will have a Provider Education Services representative and will schedule regular operations meetings with your clinic.

Portland Business Journal: How FamilyCare's use of 'Ports' is making life easier for patients

Download the FamilyCare Health's P²ORT System

P²ORT Components

  • Care management
  • Navigation services
  • Referrals and authorizations
  • Network services
  • Medical review

P²ORT Roles

  • Answering questions
  • Referrals and authorizations
  • Service coordination
  • Health risk assessments
  • Billing questions
  • Claims/benefits
  • Welcome and disenrollment calls
  • Outreach/call backs
  • Disease management
  • Transition coordination
  • Transportation/logistics
  • Interpreter services
  • Primary care provider assignments
  • Grievances

To learn more about P²ORTS, please see pages 3, 4, and 5 of our Provider Resource Guide. To find out which P²ORT you are in, please call your Provider Education Services representative at 503-222-2880 or toll-free 800-458-9518.

Are You in a P²ORT?

When you call FamilyCare Health, you can call your P²ORT directly.  If you haven’t been assigned to a FamilyCare Health P²ORT yet, you will be soon.

To reach your P²ORT call 503-222-2880 or 800-458-9518, enter Option 9, then dial:

  • 1 for Rogue
  • 2 for Nehalem
  • 3 for Umpqua
  • 4 for Yakima
  • 5 for Klamath
  • 6 for Clearwater
  • 7 for Deschutes 

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