PORT: One Team. One Number. One Call.

FamilyCare Health's Patient-Provider Oriented Resource Teams (P2ORT) are here to make your life easier.

Each P2ORT is a “one-stop shop” that facilitates referral and authorization support, service coordination, provider services, and navigation services. Dedicated P2ORTs are designed to enhance the provider relationship with FamilyCare.

Our goal is to streamline communication between FamilyCare and your clinic to improve our customer service to you. Each P2ORT will have a Provider Education Services representative and will schedule regular operations meetings with your clinic.

Portland Business Journal: How FamilyCare's use of 'Ports' is making life easier for patients

Download the FamilyCare Health P2ORT System pdf

P2ORT Components
• Care management
• Navigation services
• Referrals and authorizations
• Network services
• Medical review

P2ORT Roles
• Answering questions
• Referrals and authorizations
• Service coordination
• Health risk assessments
• Billing questions
• Claims/benefits
• Welcome and disenrollment calls
• Outreach/call backs
• Disease management
• Transition coordination
• Transportation/logistics
• Interpreter services
• Primary care provider assignments
• Grievances

To learn more about P2ORTS, please see pages 3, 4, and 5 of our Provider Resource Guide. To find out which P2ORT you are in, please call your Provider Education Services representative at 503-222-2880 or toll-free 800-458-9518.

Upcoming Events

Popular Links