Need transportation?

Do you need help getting to your medical appointment? Never miss an appointment again because you Need a Lift. Need a Lift service provides:

• A ride to and from doctor, dental, and mental health appointments
• Stops at the pharmacy so you can pick up your medication.
• Clean vehicles and safe, courteous, on-time transportation.
• Skilled, specially trained vehicle operators that provide door-to-door mobility assistance as needed.

The Oregon Health Plan can provide you with a ride to and from your covered non-emergency medical appointments. If you are on the Oregon Health Plan’s "MyPlan C," this is a covered benefit and will cost you nothing. You may also bring a helper along with you at no cost, if you need them to assist you with the medical appointment. In certain cases FamilyCare can also help “Standard Plan” members with transportation. Need a Lift transportation is provided for clients who have no other way to get to their medical services.

The Need a Lift benefit is for people on the OHP “MyPlan C” who live in the Tri-County area, Clatsop County, Josephine/Jackson County, and Umatilla/Morrow County. To arrange for a ride, call the number (listed below) for the area you live in. Call as soon as you know that you need a ride to your medical appointment, or if possible, at least 24 hours before your appointment. A navigation services representative will verify your eligibility and request the following information:

• Your name, address, and phone number
• Physician/facility name
• Physician/facility address
• Physician/facility phone number
• Date of appointment
• Time of appointment
• Return pick-up time after appointment
• Medical reason for your appointment (to verify covered services)
• Any special mobility needs (such as a wheelchair or service animal)
• Any specific directions to your home or medical facility

If you are calling to schedule a ride for a minor child, the navigation services representative will also need to know the child's personal information and who will be the adult attendant for the child.

The navigation services representative will verify that you are traveling to a covered OHP+ service and that you have no other way to get to your appointment. Same-day rides will be scheduled after verifying with your doctor or medical office that you must be seen that day.

Oregon Health Plan “MyPlan C” members call:

Tri-County area

OHP Transportation at (503) 802-8700 or (800) 889-8726
Call between 7:00 am and 9:00 pm 7 days a week.

Clatsop County

Northwest Ride Center at (503) 861-0657 or (866) 811-1001

Josephine or Jackson County

Trans Link at (541) 842-2060 or (888) 518-8160

Umatilla or Morrow County

Transportation Network (541) 298-5345 or (877) 875-4657